The following conditions are an integral part of the contract between the customer and Estelle Pasquier / walk to discover (hereinafter: the mountain leader).
Registration for a service is done online on the walk-to-discover.ch website, by email or by telephone. By sending a registration request for an activity in the programme or by hiring the mountain leader to organise a tailor-made activity, the client confirms that he/she has read and accepted these terms and conditions. All registrations and reservations must be validated by the mountain leader and are considered final upon receipt of payment. Payment can be made by bank transfer or by TWINT. Under no circumstances shall a contract be considered concluded until the mountain leader has confirmed the registration or reservation. She reserves the right to refuse the booking without giving reasons.
When a minimum number of participants is required, the hike may be cancelled by the mountain leader if this number is not reached. Alternatively, the mountain leader may propose an increase in price.
For day hikes, the price includes the organisation and supervision of the hike by the mountain leader. For multi-day hikes, the price also includes accommodation, half-board when possible. Unless otherwise stated, transport costs, picnics and other drinks taken during the activity, as well as equipment hire, are at the client's expense.
The prices recommended by ASAM-SWL and ASGM-SBV are 500 CHF for a day and 380 CHF for a half-day or evening (maximum 4 hours). However, the mountain leader reserves the right to deviate from these guidelines, in particular because of the specific nature of the activity, the size or composition of the group or for any other reason.
Wherever possible, activities are planned by public transport. If this is not possible, carpooling is encouraged. Transport is not included in the price and is the responsibility of the client.
The programme of the activity may be modified or the activity cancelled if weather or field conditions jeopardise the safety of the clients. Any changes to the programme that can be anticipated will be communicated to the clients at least two days before the activity (e.g. Thursday evening for a Saturday hike). During the activity, the itinerary may also be adapted if the field conditions do not allow the planned route to be followed.
If the client cancels his/her participation in a day or half-day activity offered in the programme on walk-to-discover.ch, the following conditions apply:
For example, for an activity taking place on a Saturday and costing 50 CHF per person: if the client cancels on the Saturday before the activity, an amount of 25 CHF remains due. If the client cancels on Thursday, Friday or the day of the activity, the full amount of 50 CHF remains due.
If the client cancels a tailor-made day or half-day activity, the following conditions apply:
For example, for a tailor-made Saturday hike costing 500 CHF (ASAM-SWL recommended price): if the client cancels on the Saturday two weeks before the activity, 250 CHF remains due. If the client cancels on the Wednesday before the activity, the full amount of 500 CHF remains due.
If the client cancels a multi-day hike (on the programme or tailor-made) involving accommodation, the following conditions apply:
For example, for a 3-day hike with two overnight stays, costing 350 CHF per person and starting on a Saturday: if the client cancels on the Saturday three weeks before the start of the tour, 175 CHF remains due. If the client cancels on the Wednesday of the week prior to the start of the trip, 280 CHF is due. If the client cancels on the Monday before the start of the trip, the full amount of 350 CHF remains due.
If the accommodation provider charges a cancellation fee in excess of the above-mentioned amount, this will also be charged to the client.
If the mountain leader cancels an activity before it starts, the full payment will be refunded if it has already been made by the client, without any additional compensation.
In the event that the activity has to be interrupted after it has started for safety reasons (e.g. failure of participants to follow safety instructions, lack of the minimum equipment required, health condition of a participant that puts his/her safety or that of the group at risk, weather or avalanche conditions that are more dangerous than expected), the payment remains due.
A client who does not show up at the meeting point or who shows up too late is not entitled to a refund.
The client must be in good health and in sufficient physical condition to participate in the hike for which he/she has registered, even if the weather and terrain conditions are unfavourable. In case of doubt, he/she should refer to his/her attending physician. In case of major health problems (e.g. diabetes, epilepsy, heart problems, allergies, asthma, etc.) or fears that could interfere with the activity (e.g. vertigo), he/she must inform the mountain leader at the time of registration (confidentiality assured). It is the client's responsibility to carry the necessary medication and insurance in case of problems during the activity.
The client is also responsible for ensuring that he/she has the appropriate equipment for the activity. The mountain leader informs the participants in advance of the equipment they must have for the activity and reserves the right to refuse the participation of a client if he/she does not have the necessary equipment to go with the group.
When families (parents and underage children) participate in an activity, the children remain under the responsibility of their parents.
For any activity in nature and in the mountains, risks inherent to the practice of hiking remain present in spite of careful planning and careful guidance. When registering for a walk to discover activity, the client explicitly accepts these risks.
The client must be covered by the following insurances: health, accident, civil liability as well as assistance covering search and rescue costs (for example: Rega). It is the client's responsibility to check the conditions and limits of his/her personal contracts. It is also recommended to have cancellation insurance.
The mountain leader is not liable for any damage caused by a third party who has not provided the contracted service correctly (e.g. hut warden, etc.).
The mountain leader guarantees that all client data will be handled confidentially. The transmission of such data to third parties is excluded.
In case of dispute, the place of jurisdiction is Lausanne, Vaud, and Swiss law is applicable.
In the event of discrepancies between the terms and conditions in the various languages, the French version shall prevail.
Lausanne, 20 April 2023.